Refund Policy – Vintage Clothing Wholesale

Thank you for shopping with Vintage Clothing Wholesale. We are committed to providing our customers with the highest quality vintage clothing and excellent service. Please take a moment to read our complete refund policy.

1. Returns and Refunds

We want you to be completely satisfied with your purchase. If for any reason you’re not satisfied with your order, we offer a return and refund policy under the following conditions:

  • Eligibility for Returns:
    • Returns are accepted within 2-3 days from the date of receipt.
    • Items must be in their original condition: unworn, unwashed, and with original tags, labels, and packaging intact.
    • Items that show significant signs of wear, including stains, odors, or damage, will not be eligible for a return.
    • Vintage clothing may show signs of natural wear and distress, and these are not considered defects.
  • How to Request a Return:
    • To initiate a return, please contact our customer service team at [email/contact number] within 2-3 days of receiving your order.
    • Provide your order number, the items you wish to return, and the reason for the return. Our team will provide return instructions and, if necessary, a return authorization.
  • Return Shipping:
    • The customer is responsible for return shipping costs unless the item was damaged or defective.
    • We recommend using a trackable shipping service for returns. We cannot guarantee that we will receive your returned item if it is lost or damaged during the return process.
  • Refund Processing:
    • Once the return is received and inspected, we will notify you about the approval or rejection of your refund.
    • Refunds will be issued to your original payment method within 2-3 business days after the return is approved.
    • Please note that it may take additional time for the refund to appear on your bank or credit card statement, depending on your financial institution.

2. Exchanges

  • We do not offer direct exchanges for items. If you need a different size, color, or style, please return the original item for a refund and place a new order for the desired product.

3. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately upon receiving the product.
    • Provide a description and clear photos of the damage or defect within 2-3 days of receiving the order.
    • We will provide a full refund or a replacement for damaged or defective items. We will also cover the cost of return shipping in these cases.

4. Non-Returnable Items

  • The following items cannot be returned:
    • Final Sale or Clearance items
    • Items that have been worn, washed, or altered
    • Vintage items showing significant wear (such as fabric thinning, permanent stains, or rips) unless they were damaged during shipping

5. Late or Missing Refunds

  • If you haven’t received your refund yet, please first check your bank account and contact your payment provider.
  • If you still haven’t received your refund after 2-3 business days, please contact us at [email/contact number], and we’ll assist you in resolving the issue.

6. International Orders

  • For international orders, customers are responsible for return shipping costs, customs duties, or import taxes.
  • Returns must comply with our return policy guidelines, and refunds will be processed in the same manner as domestic orders.

7. Cancellations

  • Orders can be canceled within 2-3 hours of placing the order. If you wish to cancel your order, please contact us immediately.
  • Once the order is shipped, it cannot be canceled, but you may initiate a return after receiving the item.

8. Contact Us

If you have any questions or need assistance with returns, refunds, or exchanges, please contact us at [email/contact number]. Our customer service team is happy to assist you and ensure your satisfaction.